Product design —
Web
Design lead
Frontend code
Research
Project manager
EverCharge is an electric vehicle charging solution for apartments, condominiums, and fleets. I built out internal and customer-facing Dashboards, improved the customer experience, and strengthened the company’s brand.
The new Internal Dashboard design established the framework for additional dashboards branching off of it. The Internal Dashboard is the core tool for sales, operations and engineering. Accessed daily, raw charging data from individual chargers is detailed out to show the relationship between charging activity, users and buildings. As the main connection to the charging stations, the Dashboard consistently provides new insights and helps establish us more as an expert in the still relatively new space of electric vehicles and charging.
Version One of the Dashboard was built out with the sole purpose of translating the charger’s raw data. Usability was not a huge priority at the time, which meant there were many process inconsistencies and time consuming workarounds for simple tasks.
Gain more insight into how the Internal Dashboard is being used. Identify and prioritize usability pain points. Optimize internal processes. Constantly improve the tool, making it more robust.
The Internal Dashboard was my main ongoing project. I delivered in multiple roles: UI/UX designer, researcher, frontend developer, and managing software engineering’s task load. As the sole product lead, I had a strong understanding of the user experience and technical implementations front-to-back.
At the beginning of this project, I started with a deep dive on how the different teams used the Dashboard at the time and how they wanted to use the Dashboard moving forward. Most common comments were around everyday actions, with a few of which overlapped between teams. When asked which of those tasks were time consuming or confusing to do, multiple complaints came through for each one.
For the largest initial impact, I prioritized actions based on what overlapped the most between teams. Visual design items I kept in mind during each feature: overall typography and align the branding with marketing site.
Features I optimized:
New Features:
The updates removed unnecessary steps, with quick and easy training to the related team. Each new feature helped increase the teams process efficiency per task, Customer, and Building.